Help Center

Yes, HOVSCO saddles are height adjustable.

If there is no special weather, generally 5-7 days delivery, depending on the distance.

They look similar, but the Step-through frame doesn’t have a front bar, making it more novice-friendly.

No, for the convenience of transportation, we all transport electric bicycles by disassembling and repacking, and we have instructions to guide you to assemble them.

Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.

Check whether the indicator light of the charger is displayed normally, test whether the output voltage of the charger is greater than 48V, and troubleshoot the charger first.
If there is no problem with the charger, it is likely that the fuse of the battery charging port is damaged. You can try to go to a local repair shop to replace the fuse.
If you still can’t solve it after replacement, please provide a video showing that the battery cannot be charged, provide the frame number and battery serial number, and contact after-sales.

Whether the pedals are installed correctly according to the left and right directions, provide pictures and frame number to confirm and contact after-sales service.

If the display keeps showing five bars, please press “+” and “-” and the power button to switch to 48V when power off to solve this problem.

Please reconnect the light cable, if it still doesn’t work, it is mainly caused by the controller.
Then please provide the bike serial number and motor-controller connector for after-sales.

Please reconnect the light cable and check if the pins are damaged or bent.
If it can not be fixed, then please send emails to after-sales.